Welcome to UrbanMirrorGarden's online ordering platform. This Terms & Conditions (the “Terms”) govern your access to and use of this website located at urbanmirrorgarden.xyz (the “Site”) and any services provided through it. By using the Site you agree to these Terms in full. If you do not agree, please refrain from using the Site. The Site is operated from London, United Kingdom by UrbanMirrorGarden and serves customers within the jurisdiction described below.
1. Use of the Site. You must be at least 18 years old to place orders. You agree to provide accurate, complete, and current information for any orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to suspend or terminate access for violations of these Terms or applicable law.
2. Ordering and Payment. All orders are subject to availability and confirmation. Prices and delivery times are estimates and may change without notice. Payments are processed in £ on a secure platform. We may charge a processing fee where permitted by law. By placing an order, you authorize us to charge the total amount displayed at the time of purchase, including any applicable taxes and fees. If an item is not available after you place an order, we will offer a suitable alternative or a refund.
3. Delivery. Delivery is available to eligible addresses within our service area. Delivery times are estimates and may be affected by factors outside our control. We will make reasonable efforts to deliver within the promised window, but we are not liable for delays caused by third parties or force majeure. Please ensure someone is available at the delivery address to receive your order. If you are not available, the courier may leave the package at a safe location where permitted.
4. Cancellations and Refunds. You may cancel an order before it is prepared for delivery; once preparation begins, cancellation rights may be restricted. Refunds, if any, will be issued to the original payment method in the same currency as the order. Processing times depend on the payment provider. We reserve the right to refuse refunds for non-delivery or for misuse of the service.
5. Quality and Allergens. We strive to provide accurate descriptions of our meals. Please review ingredients listed on the Site for potential allergens. We do not guarantee the absence of trace allergens and recommend customers with severe allergies to avoid items with disclosed ingredients. For beverages, we offer non-alcoholic drinks such as juice or lemonade where available; any reference to alcoholic beverages is excluded by our policy.
6. Intellectual Property. All content on the Site, including menus, logos, images, and text, is owned by or licensed to UrbanMirrorGarden and is protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or create derivative works from the content without our express written consent.
7. Limitation of Liability. To the extent permitted by law, UrbanMirrorGarden and its affiliates shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Site or the services, or from any delays or interruptions in service. Our total liability shall not exceed the greater of the amount paid by you for the order or £ equivalents in the last six months.
8. Privacy and Data. Your privacy is important to us. We collect only information necessary to provide and improve the service and to fulfill orders. For details, please review our privacy policy linked on the Site. By using the Site, you consent to our data practices as described therein.
9. Governing Law and Jurisdiction. These Terms are governed by the laws of United Kingdom and the competent courts in London have exclusive jurisdiction over disputes arising from or relating to the Terms or your use of the Site. If any provision is found invalid, the remaining provisions will continue in effect.
10. Changes to Terms. We may update these Terms from time to time. If changes are material, we will provide notice on the Site or via email. Your continued use of the Site after such notice constitutes acceptance of the new Terms. The most current version will always be available at urbanmirrorgarden.xyz.
11. Contact. If you have questions about these Terms, please contact us at +44 20 7946 0958 or through the contact options provided on the Site. Our registered address is Pepperoni Lane, SW1A 1AA London, United Kingdom.
Effective date: Last updated. By using this Site and placing orders, you acknowledge that you have read, understood, and agree to these Terms.